We take the protection of every member's personal information seriously. This page clearly explains how 21cuci collects, uses, and keeps your data safe at all times.
Six core principles that shape how we manage member personal data
All data transmitted between your device and 21cuci servers is protected by 256-bit SSL encryption. Sensitive information such as payment details and passwords cannot be accessed by any external party under any circumstances.
21cuci does not sell, rent, or transfer your personal data to external companies for marketing purposes. Your data belongs to you — we only use it for purposes you have consented to.
As a 21cuci member, you have the right to access, correct, download, or request deletion of your personal data at any time. This right is guaranteed and can be exercised through our support team.
Your data is stored on servers protected by strict access controls. Only authorised staff with an operational need may access member personal information, and every access is logged for audit purposes.
The 21cuci Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all legal obligations related to the collection and processing of personal data.
Should any changes to this Privacy Policy affect your rights, 21cuci will proactively notify you via platform notifications or email before the changes take effect.
All communications on 21cuci use 256-bit SSL encryption — the same security standard adopted by leading banking institutions in Malaysia.
21cuci ("we", "Platform") is committed to protecting the privacy and security of every user's personal data when accessing the 21cuci website and its associated mobile apps. This Privacy Policy explains in detail the types of information we collect, how it is used, who may access it, and the rights you hold as the data owner.
This document is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the Terms and Conditions of the 21cuci platform. By registering or using any of our services, you are deemed to have read and fully understood this Privacy Policy.
If you have any questions about how we manage your personal data, the 21cuci support team is available at any time via the live chat on the platform.
To enable us to provide a safe, efficient, and responsible service, 21cuci collects several categories of personal data as follows:
| Data Category | Example Information | Data Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Registration form, KYC verification |
| Contact Data | Email address, mobile phone number | Account registration, profile updates |
| Financial Data | Bank account number, e-wallet details | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser | Automatically during platform use |
| Activity Data | Betting history, login records, transactions | Automatically via the platform system |
The personal data we collect is used responsibly for the following purposes:
We will not use your personal data for any purpose other than those stated above without obtaining your consent first. Any new use will be clearly communicated to you.
21cuci maintains a strict confidentiality policy. Your personal data will not be sold, rented, or transferred to third parties for marketing purposes. However, in the following limited circumstances, your data may be shared:
Protecting your personal data is 21cuci's highest priority. We implement a range of technical and organizational security measures to ensure your data remains safe at all times:
While we take all reasonable precautions, no system can be guaranteed 100% secure against every cyber threat. We encourage you to help protect your account by using a strong password and never sharing your login credentials with anyone.
The 21cuci platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the 21cuci platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 21cuci's internal policies, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request an immediate correction at no charge.
You may request the deletion of your personal data, subject to legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we limit how we process your data.
21cuci retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. The following are our general data retention guidelines:
Once the retention period expires, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.
The 21cuci platform may contain links or integrations with third-party game providers and services. Please note that this Privacy Policy applies solely to the 21cuci platform and does not cover the privacy practices of any third party.
When you interact with third-party services integrated into our platform, the respective provider's own privacy policy will apply. We encourage you to read the privacy policy of each third-party service you use to understand how they handle your data.
21cuci reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each version will carry an update date shown at the top of this document.
For significant changes that affect your rights, we will provide adequate notice through:
Continued use of the 21cuci platform after the effective date of any Privacy Policy changes constitutes your acceptance of the latest version. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the 21cuci privacy team through the following channels:
We are committed to addressing all privacy inquiries seriously and will respond within a reasonable timeframe. Your security and trust are our top priority in every aspect of 21cuci's operations.
We prioritize the safety and privacy of every member. Register today and enjoy a secure, transparent, and entertaining online experience with the 21cuci community.