Terms and Conditions 21cuci — Your Rights and Responsibilities

01Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern the relationship between 21cuci ("Platform", "we", "us") and every individual ("Player", "Member", "you") who accesses or uses the services provided through the 21cuci website and its associated mobile applications.

By creating an account, logging in, making a deposit, playing any game, or using any feature of this platform, you are deemed to have read, understood, and agreed to be bound by all provisions of these Terms. If you do not agree with any term stated here, you are not permitted to use the 21cuci platform.

21cuci reserves the right to amend, modify, or replace any part of these Terms at any time. All changes take effect immediately upon publication on the platform. It is the player's responsibility to review these Terms periodically. Continued use of the platform following any change constitutes acceptance of the updated terms.

02Member Eligibility Requirements

To be eligible to register and use the 21cuci platform, you must meet all of the following requirements:

• Be at least 18 years of age at the time of registration
• Register under your own name and not on behalf of another person
• Providing accurate, truthful, and complete information during registration
• Have never been suspended or banned by 21cuci previously
• Using the platform for personal entertainment purposes only, and not for commercial or professional purposes without written consent from 21cuci
• Acting in a personal capacity and not as a representative of any business entity

03Registration and Account Management

Each player is only permitted to hold one (1) active account at 21cuci. Ownership of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment methods — is strictly prohibited and constitutes a serious violation of these Terms.

During registration, you are required to provide accurate and complete information, including your full name, date of birth, active email address, and mobile number. This information will be used for identity verification (KYC) and financial transaction processing.

• You are solely responsible for maintaining the confidentiality of your password and login credentials
• Do not share your account credentials with anyone, including family members
• Contact the 21cuci support team immediately if you suspect your account has been accessed without authorisation
• All activities carried out through your account are entirely your responsibility

KYC verification may be required before your first withdrawal or when certain limits are reached. Documents that may be requested include a copy of your identity card (MyKad), proof of address, and proof of your payment method.

04Deposits & Payment Methods

All transactions at 21cuci are processed in Malaysian Ringgit (RM). The platform supports a variety of payment methods, including online bank transfers, DuitNow, Touch 'n Go eWallet, and GrabPay for the convenience of Malaysian players.

• Minimum and maximum deposit limits may vary depending on the chosen payment method
• Successful deposits will be credited to your account within the timeframe specified by the chosen payment method
• You may only deposit funds using a payment method registered in your own name
• 21cuci does not accept deposits from third parties or unverifiable sources
• Deposits made through another person's account will be returned and the player's account may be suspended pending investigation

05Fund Withdrawal

Players may submit a withdrawal request once their account balance is sufficient and all bonus wagering requirements (if applicable) have been met. Withdrawals will only be processed to the same payment method used for the deposit, or to an account verified in the player's name.

• Minimum and maximum withdrawal limits are subject to the chosen payment method
• Withdrawal requests will be processed within the timeframe specified for each payment method
• 21cuci reserves the right to suspend withdrawals for identity verification purposes or to investigate suspicious activity
• In the event of any discrepancy between a game balance and system records, the 21cuci system's decision is final
• Funds obtained through activities that violate these Terms are not eligible for withdrawal

For withdrawals exceeding certain limits, full KYC verification may be required before the request is approved. This is a standard procedure to ensure the security of player funds and to meet compliance requirements.

06Bonuses, Promotions & Special Offers

All bonuses and promotions offered by 21cuci are subject to wagering requirements specific to each promotion. These requirements will be clearly stated on the relevant promotions page.

• Welcome bonuses are only eligible to be claimed by new members registering for the first time
• Bonus wagering requirements must be met within the specified time period; expired bonuses will be automatically removed
• 21cuci reserves the right to void any bonus if there is reasonable suspicion that it has been exploited or misused
• Each player is only entitled to one welcome bonus; any attempt to claim this bonus multiple times through multiple accounts constitutes fraud
• 21cuci reserves the right to modify, suspend, or terminate any promotion at any time without prior notice
• Bonus value cannot be transferred between accounts or converted directly into cash

07Game Rules

All games available at 21cuci — including slots, live casino, sports betting, bingo, and table games — have specific rules that should be understood before playing. Players are encouraged to read the rules of each game before starting a session.

• All game results are final and cannot be disputed once confirmed by the system
• Any technical disruptions during a game session will be resolved based on stored system records
• For sports betting, confirmed bets cannot be cancelled except under circumstances specifically stated in the betting rules
• 21cuci works with world-class, independently audited game providers to ensure the fairness and transparency of every game outcome
• In the event of any dispute regarding a game outcome, 21cuci's decision is final

08Player Conduct and Responsibilities

Players are required to act responsibly, respectfully, and in compliance with the law when using the 21cuci platform. The following actions are strictly prohibited:

• Using automation software, bots, scripts, or any third-party tools to exploit games or systems
• Colluding with other players to manipulate game outcomes
• Using another person's credit card or payment method without authorization
• Spreading false or misleading information about 21cuci to the public
• Attempting to access another player's account or the platform's internal systems
• Engaging in any activity that violates applicable Malaysian law

09Account Termination and Suspension

Players are free to close their account at any time by contacting the 21cuci support team. Prior to closure, any eligible balance will be processed for withdrawal following standard procedures.

21cuci reserves the right to suspend or terminate a player's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions
• Reporting of fraudulent activity, money laundering, or collusion
• Failure to submit identity verification documents when requested
• Use of the platform by individuals under the age of 18
• Legal compliance requirements or instructions from regulatory authorities

In the event of account termination due to a Terms violation, 21cuci reserves the right to forfeit any remaining balance if that balance is linked to activity that breached the rules.

10Liability Limits

21cuci provides its online entertainment platform on an "as is" basis and makes no guarantee that the platform will operate without interruption or error at all times. While we strive to keep the platform consistently available, technical disruptions, system maintenance, or factors beyond our control may occur.

• 21cuci is not liable for any indirect, consequential, or punitive losses arising from use of the platform
• Players acknowledge that gambling involves financial risk and are fully responsible for their own betting decisions
• 21cuci is not responsible for any taxes, duties, or charges that may be imposed on players in relation to their winnings under applicable law
• 21cuci's maximum total liability to any player under any circumstance is limited to the player's net deposit amount in the 30 days prior to the claim being submitted

11Privacy and Data Protection

The collection, use, and protection of players' personal data is managed in accordance with the 21cuci Privacy Policy, which forms part of these Terms. By using the platform, you consent to the collection and processing of your personal data as described in that Privacy Policy.

In summary, 21cuci:

• Using 256-bit SSL encryption to protect all data transmitted through the platform
• Never sells or rents players' personal data to third parties for marketing purposes
• Retaining player data in accordance with applicable legal and regulatory compliance requirements
• Grants players the right to request access to, correction of, or deletion of their personal data

For more information on how we manage your data, please refer to Privacy Policy our complete suite.

12Complaint Resolution Procedure

21cuci takes every player complaint seriously. We are committed to resolving all complaints promptly, fairly, and transparently. If you encounter any issue with the platform, please follow the procedure below:

1. Contact Live Support: Start by contacting the 21cuci support team via live chat or email. Most issues can be resolved at this stage.
2. Submit a Formal Complaint: If the issue cannot be resolved within 48 hours, submit a formal complaint including full details, screenshots, and the relevant transaction number.
3. Management Review: Unresolved complaints will be escalated to 21cuci management for review and a final decision within 7 business days.